PROFILE OF ERIC E. SHEAR:
Eric Shear is an experienced marketing and business development executive, who specializes in the behavioral healthcare industry. Mr. Shear has proven ability to analyze contracts and referral bases, evaluate potential for expansion into similar populations, and execute decisive campaigns to develop new business from new untapped referral populations. Ability to leverage long term partnerships/ relationships with Fortune 500 companies and Organized Labor:
• Over thirty five years in the behavioral healthcare industry.
• Internal and external branding expert.
• Experienced customer service and quality assurance trainer.
• Powerful but low key executive level closing skills.
• Passion for gaining long term personal relationships with clients.
EXPERIENCE AND EMPLOYMENT HISTORY
2011 – Present President & C.E.O. Behavioral Health Consults – Jupiter, FL
Professional Business Development Company specializing in the behavioral healthcare industry. Offering custom programs geared toward market identification, client procurement, competitor vulnerability, network development, customer service evaluation and training, internal and external branding, and public relations.
2007 – 2011 -National Director of Business Development – Pioneer Behavioral Health, Peabody, MA
Lead national business development initiatives for leading behavioral healthcare company. Forged strong revenue generating partnerships with organized labor, employee assistance programs, insurance and managed care companies, third party administrators, and other important industry players. Established and maintained strong relationships with companies and industry leaders that included , Union Pacific Railroad, General Electric, Ford Motor Company, United Airlines, American Airlines, International Brotherhood of Teamsters, International Association of Machinists.
2000 – 2007 -Corporate Communications Director – Pioneer Behavioral Health, Peabody, MA
Devised and directed implementation of strategy for internal and external communications and public affairs for this nationally recognized public behavioral healthcare company. Created the infrastructure for parent company and all subsidiary’s web presence and online marketing strategy. Spearheaded conference and exposition appearances nationwide, which contributed to the company’s recognition as a national provider of behavioral health services, as well as a national center of excellence for a number of leading insurance and managed care companies. Lead all internal and external branding initiatives, including writing and production of all print marketing collateral.
1991 – 2000 -Director of Client Services – Pioneer Behavioral Health, Peabody, MA
Created and implemented a program for evaluating internal and external customer service and quality assurance. Tracked all patient, corporate client and employee satisfaction initiatives throughout all subsidiaries. Recruited, and developed a credentialed national network of clinical professionals, for pre-admission screening and post treatment aftercare purposes. Implemented and conducted ongoing customer service trainings throughout entire company and participated in formation of a 24/7 national helpline staff.
1990 – 1991 -Associate Administrator – Highland Ridge Hospital. SLC, UT
Served in this position for a 42 bed alcohol and drug addiction treatment center, owned and operated by Pioneer Behavioral Health. Involved in all aspects of running the facility, and served as acting administrator in absence of the facility’s Chief Executive Officer. Participated in executive committee, treatment team, and all operational meetings relevant to running this high profile flagship facility. Responsibilities included any and all activities that lead to improvement of operations, delivery of services, marketing, and overall profitability.
EDUCATION & PROFESSIONAL AFFILLIATIONS
University of Massachusetts at Amherst – Bachelor of Arts in Healthcare & Legal Studies
Certified Employee Assistance Professional – Employee Assistance Professionals Association, Inc
Mount Scopus Lodge A.F. & A. M – (Ancient Free and Accepted Masons)